CITIZEN’S CHARTER OF

CITIZEN’S CHARTER

COMMISSION OF RAILWAY SAFETY

1. INTRODUCTION TO THE ORGANISATION:

The Commission of Railway Safety, working under the administrative control of the Ministry of Civil Aviation of the Government of India, deals with matters pertaining to safety of rail travel and train operation and is charged with certain statutory functions as laid down in the Railways Act (1989), which are of an inspectorial, investigatory & advisory nature. The Commission functions according to certain rules viz. Statutory investigation into accidents rules framed under the Railways Act and executive instructions issued from time to time. The most important duties of the Commission is to ensure that any new Railway line to be opened for passenger traffic should conform to the standards and specifications prescribed by the Ministry of Railways and the new line is safe in all respects for carrying of passenger traffic. This is also applicable to other works such as gauge conversion, doubling of lines and electrification of existing lines. Commission also conducts statutory inquiry into serious train accidents occurring on the Indian Railways and makes recommendations for improving safety on the Railways in India.

2 SERVICES AND DUTIES:

2.1 The duties of a Commissioner of Railway Safety as spelt out in Chapter III of the Railways Act 1989 are as under:-

to inspect new railways with a view to determine whether they are fit to be opened for the public carriage of passengers, and to report thereon to the Central Government as required by or under this Act;
to make such periodical or other inspections of any railway or of any rolling stock used thereon as the Central Government may direct;
to make inquiry under this Act into the cause of any accident on a Railway; to perform such other duties as are imposed on him by this Act or any other enactment for the time being in force relating to Railways.

2 .2 The term “such other duties” has been detailed in Sections 22 to 24 of the Act and covers the following:-

sanctioning the opening of new railway lines after inspection on behalf of the Central Government;
sanctioning the execution of all works, including new works, affecting the safety of running lines;
when, after inspecting a line already in use or a rolling stock already authorised, the Commissioner is of the opinion that their continued use will be attended with danger to the travelling public, he may report his opinion to the Central government, who may then order the closure of the line or the discontinuance of the use of rolling stock; and
to inspect such a closed line and sanction its re- opening for carriage of passengers and also report to the Central Govt.on the fitness for use of discontinued rolling stock.

2.3 The Chief Commissioner of Railway Safety directs the activities of the Organisation and is responsible for advising the Central Government in all matters relating to Railway Safety, recruitment of officers, postings and promotions, budget and expenditure etc. The Chief Commissioner deals principally with:-

Matters appurtenant to Field Inspections and statutory inquiries into accidents;
Inspection Reports of Commissioners of Railway Safety;
Reports of statutory inquiries held into accidents by the Commissioners. After careful study he forwards his considered opinion to the Controlling Ministry and the Railway Board with such recommendations as he considers necessary;
Railway Board’s suggestions pertaining to corrections or amendments to General Rules, Rules for Opening of a Railway, Schedule of Dimensions, the P. Way, Bridge and Signal Engineering Manuals, Procedures for inquiries into accidents, Codes of Practice for Engineering Works and other publications; and
Preparation of the Annual Report on the working of the Commission of Railway Safety and its placement in each House of Parliament.
All the Technical publications indicated in para above including orders issued by Railway Board from time to time.

2.4 Field duties of the Chief Commissioner of Railway Safety consist of inspections of sections of Railways, visits to the Railway Headquarters and Divisional Offices, Railway installations and Circle Offices. If considered necessary by him, he may himself hold inquiries into important accidents.

3 NORMS SET FOR DISCHARGE OF ITS DUTIES:

Normal Time period of various activities is outlined below. These are indicative only and vary from case to case depending on special features etc.

3.1 Inspection of new lines, doubling, Gauge conversion etc. prior to introduction of passenger traffic: - Inspection of line by CRS within one month of submission of documents by the Railways on mutually agreed date between CRS and the Railway Administration.

Authorization by CRS after the inspection - D+7 days

Submission of the Final Inspection report to CCRS - D+60 days

Submission of the case to Railway Board by CCRS - D+90 days

‘D’ is the last day of the inspection.

3.2 Investigation into serious Railway accidents:- ‘A’-Day of accident.

A+3- The CRS will commence his inquiry.

A+10- The CRS will forward a brief preliminary narrative report and the provisional finding to – (i)Chief Commissioner of Railway Safety

(ii) General Manager of the Railway concerned.

(iii) Secretary, Railway Board;

A copy of the Preliminary report shall be sent to Press Information Bureau alongwith a Press Note for publication in the Newspapers etc.

A+60- The Commissioner of Railway Safety will submit his detailed report to the Chief Commissioner of Railway Safety and forward a copy of the report each to the Authorities mentioned in Rule 4 of the Statutory Investigation into Railway Accidents Rules, 1998. After receipt of Comments of Railway Administration CCRS note, containing his remarks on accident enquiry report as well as Railways comments is prepared and is sent to Railway Board generally within 30 days of receipt of Railways comments.

3.3 Proposals requiring Railway Board’s Sanction: -

Submission of the case by CRS to CCRS - 30 days

after receipt from Railway Administration.

Disposal of case in CCRS office - 30 days

3.4 Proposals requiring Sanction at CRS level: - Disposal of the case is normally done in 30 days

4 AVAILIBILITY OF INFORMATION:

The Commission is headed by a Chief Commissioner of Railway Safety (CCRS), at Lucknow, who also acts as the Principal Technical Advisor to the Central Government in all matters pertaining to railway safety. Working under the administrative control of CCRS are nine Commissioners of Railway Safety (CRS), exercising jurisdiction over the Zonal Railways. In addition, some of them have jurisdiction over railway establishments other than Zonal Railways viz (i) Metro Railway, Kolkata, (ii) DMRc, Delhi, (iii) MRTP, Chennai and (iv) Konkan Railway. There are 5 Dy. Commissioners posted in the Headquarters at Lucknow for assisting the CCRS, as and when required. In addition, there are 2 field Dy. Commissioners, one each in Mumbai and Kolkata, to assist the Commissioners in matters concerning the Signaling and Telecommunication disciplines. The jurisdiction and other detail is as below:

The Headquarters and the jurisdiction of each circle over the Railway Administration is as below: -

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CIRCLE HEADQUARTERS PRINCIPAL RAILWAYS

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Central Circle Mumbai Central,West central & Konkan Rly.

Eastern Circle Kolkata Eastern & East Central Rly.

Northern Circle New Delhi Northern Rly. & Delhi Metro

North Eastern Circle Lucknow North Eastern & North Central

Northeast Frontier Circle Kolkata Northeast Frontier & Metro Rly.,Kolkata.

Southern Circle Bangalore Southern & South Western Railway

South Central Circle Secunderabad South Central Railway

South Eastern Circle Kolkata South Eastern ,South East Central

& East Coast Railway

Western Circle Mumbai Western & North Western Rly.

The telephone nos. ,fax and email nos of the officers are as below:

O/O CHIEF COMMISSIONER OF RAILWAY SAFETY, ASHOK MARG, LUCKNOW. (STD Code (0522)

Sl. No.	Name and Designation	Tel. No.(Office)
1.	Shri R.P. Agrawal, Chief Commissioner of Railway Safety. (Email : chiefcom@sancharnet.in)	0522-2233108 FAX -0522-2233095
2.	Shri L.B. Singh, Dy. Comm. of Railway Safety(General)	2233043
3.	Shri Sudhir Kumar, Section Officer	2233087
4.	Shri Ajay Misra, Private Secretary to CCRS.	2233108
TECHNICAL WING, DRM, N.E. RAILWAY COMPLEX, ASHOK MARG, LUCKNOW.
1.	shri uttam prakash, Dy. Comm. of Railway Safety (Mechanical)	2233086
2.	Shri mohit sonakia, Dy. Comm. of Railway Safety (Electrical)	2233088
3.	Shri P.R. Izardar, Dy. Comm. of Railway Safety (Signaling & Tele.)	2233086
4.	Shri Sanjay Tripathi, Dy. Comm. of Railway Safety (Operating)	2233088
5.	Shri Ved Prakash, Ad(OL)	2233086
COMMISSION OF RAILWAY SAFETY, N. E. CIRCLE, N.R. CAMPUS, HAZRATGANJ, LUCKNOW.
1.	Shri prabhat kumar bajpai, Commissioner of Railway Safety,	2234515 FAX-0522-2234515
2.	Shri R. K. Pandey, Office Superintendent.	2234515
COMMISSION OF RAILWAY SAFETY, NORTHERN CIRCLE, CRIS COMPLEX, CHANAKYAPURI, NEW DELHI.
1.	Shri r.k. kardam, Commissioner of Railway Safety, (Email : crs@nr.railnet.gov.in)	011-26886589 FAX-011-26886589
2.	Shri Ashwani Kumar, O.S.	26886589
COMMISSION OF RAILWAY SAFETY, SOUTHERN CIRCLE, 7, SESHADRI ROAD, BANDHINAGAR, BANGALORE.
1.	Shri K.j. s. naidu, Commissioner of Railway Safety (Email : crsscsbc@sr.railnet.gov.in)	080-22260650 FAX-080-22260650
2.	Shri M.N. Athani, Sr. PS	080-22260650
3.	Shri T. Krishna, Office Superintendent	080-22265926
COMMISSION OF RAILWAY SAFETY, SOUTH CENTRAL CIRCLE, SAROJINI DEVI ROAD, SECUNDERABAD.
1.	VACANT (Email : crs@scr.railnet.gov.in)	040-27820104 FAX-040-27820104
2.	Shri P. Muralimohana Rao, Sr. P.S.	040-27820104
3.	Shri C.S.N. MURTHY Office Superintendent.	-
COMMISSION OF RAILWAY SAFETY, WESTERN CIRCLE, 2^ND FLOOR, CHURCHGATE STN. BLDG. ANNEXE, M. K. ROAD, MUMBAI.
1	SHRI PRASHANT KUMAR,COMMISSIONER OF RAILWAY SAFETY (Email : crsw@wr.railnet.gov.in)	22034351 FAX-22034351
2.	R.K. GUPTA, DY. COMMISSIONER OF RAILWAY SAFETY (s&t)	-
3.	SHRI VINAY KISHAN KOLE, OS	-
COMMISSION OF RAILWAY SAFETY, EASTERN CIRCLE, 14 STRAND R-OAD, 12^TH FLOOR, KOLKATA.
1.	SHRI RANJEET YADAV, COMMISSIONER OF RAILWAY SAFETY (Email : crsec@er.railnet.gov.in)	033-22483945 FAX-033-2105514
2.	SHRI A.K. DEY, Dy. Commissioner of Railway Safety (S&T)	-
3.	Shri A. Chakraborty, Office Superintendent	-
COMMISSION OF RAILWAY SAFETY, N. F. CIRCLE, 14 STRAND ROAD, 12^TH FLOOR, KOLKATA
1.	SHRI BALBIR SINGH, COMMISSIONER OF RAILWAY SAFETY	033-22481493 FAX-033-22484225
2.	Shri A. K. Sengupta, Sr. P.S.	-
3.	Shri J.K.MUKHERJEE, Office Superintendent	-
COMMISSION OF RAILWAY SAFETY, SOUTH EASTERN CIRCLE, 14 STRAND ROAD, 12^TH FLOOR, KOLKATA
1.	Shri SUDARSHAN NAYAK, Commissioner of Railway Safety (Email : crssec@ser.railnet.gov.in)	033-22484558 FAX-033-22105514
2.	Shri P. B. Banik, Sr. P.S.	-
3.	Shri G. C. Dutta, Office Superintendent	-
COMMISSION OF RAILWAY SAFETY, CENTRAL CIRCLE, 2^ND FLOOR, CHURCHGATE STAN. ROAD BUILDING ANNEXE, MUMBAI.
1.	Shri sudhir kumar,Commissioner of Railway Safety (Email : crsc@cr.railnet.gov.in)	022-22056058 FAX-022-22056058
2.	Smt. sheila lobo, Sr. P.S.	-
3.	smt. j,s. dhumale, Office Superintendent	-

5. FOR INFORMATION OUTSIDE OFFICE HOURS :At present there is no system to deal with requests outside office hours.

6. WEBSITE: www.civilaviation.nic.in with linkage to webpage Commission of Railway safety

7. The complaint if any can be registered in the o/o chief commissioner of railway safety, Ashok Marg, Lucknow and the other offices listed above.

8. CONSULTATION WITH OUR USERS/STAKEHOLDERS:

As the organization does not has any interaction with general public so there is no mechanism of consultation. Our organization is governed by the Railways Act ,1989 and the instruction issued by the Government of India from time to time.

9. NODAL OFFICER FOR THE COMMISSION OF RAILWAY SAFETY:

Shri Sudhir Kumar, Section Officer,

O/O CHIEF COMMISSIONER OF RAILWAY SAFETY,

ASHOK MARG, LUCKNOW.

Ph. 0522-2233108

FAX -0522-2233095

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